Effective Date: July 11, 2025

At Raptor, a product of 88 Solutions Co. LLC, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information, including:

Personal Identification Information:
Name, email address, phone number, business information, service areas, and any details submitted through forms, CRM systems, or during onboarding.

Technical Information:
IP address, browser type, operating system, device identifiers, and browsing behavior collected through cookies or similar technologies.

Usage Data:
Pages visited, time spent, feature interactions, chat usage, workflow triggers, message interactions, and app performance data.

Transaction Information:
If you purchase Raptor Agent, Raptor Presence Lite, Raptor Core, or any related service, we collect billing details, payment confirmations, and subscription records.

2. Mobile Messaging Terms and Consent (A2P Compliant)

By providing your phone number to Raptor, you expressly consent to receive SMS messages, including messages sent using an automated dialing system. These messages may include:

Onboarding instructions

Service alerts and system updates

Missed-call text-back notifications

Review request messages

Billing and account notifications

Customer support responses

Appointment reminders or confirmations

Other service-related communications

Message Frequency: Varies based on your usage, workflows, and system activity.
Message & Data Rates: Standard carrier rates may apply.
Opt-Out: Text STOP to unsubscribe at any time.
Help: Text HELP for assistance or contact us directly.

Phone Number & Data Protection

We do NOT sell, rent, or share phone numbers for marketing or promotional purposes.

Numbers are encrypted and stored securely.

Only trusted delivery vendors (SMS, email, call routing providers) may receive limited data necessary to deliver your messages.

Numbers are removed upon account closure or opt-out.

Message Content & Storage

Message logs may be retained for up to 12 months for compliance and system performance.

Logs are encrypted during transmission and storage.

Delivery, performance, and reliability may be monitored by automated systems.

Required A2P Statement (Must Be Included Exactly)

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

This statement is required for A2P 10DLC compliance and applies to all Raptor platforms, messages, forms, and services.

3. How We Use Your Information

We may use your information to:

Deliver and maintain our services (AI agent configuration, automations, CRM tools, websites, or sub-accounts)

Improve user experience and platform functionality

Process transactions, billing, and account renewals

Provide onboarding, training, and customer support

Send automated or manual SMS messages per your configuration

Enhance marketing, analytics, and system performance

Comply with legal, regulatory, and carrier requirements

Maintain service reliability and security through log analysis

4. Information Sharing and Disclosure

We do not sell, rent, or share personal information, messaging data, phone numbers, or opt-in data with third parties for marketing or promotional purposes.

We may share information only in the following limited situations:

Subcontractors or support partners necessary to deliver services (technical support, customer service, hosting providers, message routing partners).

Technical messaging vendors for the purpose of delivering SMS, MMS, email, or voice communications.

Third-party platforms you intentionally integrate (Google, Facebook, Stripe, etc.).

Legal authorities when required by law, subpoena, or to prevent fraud or abuse.

Your opt-in data, consent records, and phone number will never be sold or distributed for advertising.

5. Data Security

We use industry-standard tools and protocols to protect your data, including:

Encryption of personal information and SMS content

Secure cloud hosting with role-based access controls

Regular scans, audits, and system updates

Strict internal data handling and employee access restrictions

Secure API-level integrations

Immediate response procedures for any suspected security issue

While no system can guarantee perfect security, we take all reasonable measures to protect your information.

6. Cookies and Tracking

Raptor uses cookies and internal tracking tools to:

Remember your preferences and login sessions

Improve website speed, navigation, and dashboard performance

Analyze visitor behavior and marketing campaign performance

Identify functional or performance issues

You may modify cookie settings in your browser.
Note: Disabling cookies may impact dashboard or platform functionality.

7. Your Rights

Depending on your location, you may have the right to:

Access a copy of your data

Request correction or deletion

Withdraw consent for SMS, email, or call notifications

Update notification or communication preferences

Request your CRM or account data export

View a history of messages or interactions stored in your account

You can exercise these rights by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Any material changes may be communicated via:

Email

SMS (if opted in)

Website banners

Dashboard notifications

We encourage you to periodically review this page.

9. Contact Us

If you have any questions or need assistance regarding this Privacy Policy, data usage, or messaging compliance, you may contact us:

📞 Phone: (469) 317-0312
📧 Email: [email protected]

88 Solutions Co. LLC
Dallas, Texas - Ruston, Louisiana